Refund and Cancellation Policy

Nuvelle is operated by innovation co, Ltd.. This policy applies to VIP subscriptions and Credits purchased through the Nuvellewebsite. Website payments are processed by the payment provider shown at checkout. Purchases made through an app store are governed by that store's refund rules.

To request a refund, email [email protected] within 14 days of the charge. Include the email address used for the purchase, the transaction date, and the reason for your request. We review requests under this policy and applicable consumer law.

VIP subscriptions are billed on the cadence shown at checkout and renew automatically until canceled. If VIP access changes while a subscription is active, access is updated according to the checkout terms unless a refund is issued.

A refund request does not immediately remove a charge. If you see a duplicate or unexpected charge, contact us so we can investigate and correct it.

Unused Credits may be eligible for a refund when requested within 14 days. Credits that have already been spent, and digital content that has already been accessed, are ordinarily non-refundable except where applicable law requires otherwise.

Contact us as soon as possible if you believe a charge is duplicated, unauthorized, or for the wrong amount. We will investigate with our payment provider and correct confirmed billing errors.

Approved refunds are returned to the original payment method. Banks and payment providers may take 5 to 10 business days to display the refund after it is issued.

For cancellations, refund requests, or billing questions, contact innovation co, Ltd. at [email protected].