Refund and Cancellation Policy

This policy applies to VIP subscriptions and Credits purchased through the Nuvelle website. Website payments are processed by Paddle, our merchant of record. Purchases made through an app store are governed by that store's refund rules.

To request a refund, email [email protected] within 14 days of the charge. Include the email address used for the purchase, the transaction date, and the reason for your request. We review requests under this policy, Paddle's buyer terms, and applicable consumer law.

VIP subscriptions renew automatically for the billing period shown at checkout until canceled. You may cancel at any time by contacting Nuvelle Support. Your access continues through the end of the paid billing period unless a refund is issued.

Canceling stops future renewals but does not automatically refund an earlier charge. If you were charged after a timely cancellation request, contact us so we can investigate and correct the charge.

Unused Credits may be eligible for a refund when requested within 14 days. Credits that have already been spent, and digital content that has already been accessed, are ordinarily non-refundable except where applicable law requires otherwise.

Contact us as soon as possible if you believe a charge is duplicated, unauthorized, or for the wrong amount. We will investigate with our payment provider and correct confirmed billing errors.

Approved refunds are returned to the original payment method. Banks and payment providers may take 5 to 10 business days to display the refund after it is issued.

For cancellations, refund requests, or billing questions, email [email protected].